iPad Shut down

17 Sep 2013 10:48:10

John Marriott

Just had my daughter on the phone telling me of her problem with her iPad.
Switches on as normal but when she goes to any app e.g. Safari the app opens but then in less than a second it shuts down and the the screen goes blank, she then restarts and all is well but then it happens again when she goes back to it later. This has happened in the contacts app and all her contacts have been lost. Since I persuaded her to ditch her pc I would lie to try and help her sort it.
Can anyone help?
John Marriott

Re: iPad Shut down

17 Sep 2013 11:19:50

Derek Wright

Go to an Apple store or equivalent along with any proof of purchase and and get the Apple store to fix it.

Could well be a unit exchange.

Re: iPad Shut down

17 Sep 2013 11:36:17

Mick Burrell

First of all, try a complete shut down Press and hold the power button until "Slide to switch off" appears. Switch it off and wait till the spinning gear disappears then switch back on. You will have the Apple logo for a while but then it will restart - hopefully back to normal.

Re: iPad Shut down

17 Sep 2013 13:43:16

Trevor Hewson

And if that doesn't work, try a reset - hold down both the power and home buttons until the Apple logo appears.