New Broadband contract

2 Jul 2013 22:04:37

Alan Cox

I am 'with' Plusnet and rang them to see if they could offer me a better contract. They could and did. Unlimited GB-age at a lower price than I had with 6O GB-age (which had been quite enough but, heh, why not go for the cheaper option).

Anyway, I've now had their confirmation email which says my 'Broadband Username" is XXXXXXXXXXXXXX@XXXXXX (ie. an email address), and that I should enter this into my router to connect to Broadband. Well now . . . . I got 'into' my router at about the 10th attempt (no obvious reason) and couldn't work out where on earth to enter this username. It's a load of gobbledegook to this nerd but I expect all other members understand every detail and will offer advice (which must be in words of less than one syllable please).

Meanwhile, I am still getting download speeds of some 14MB/second.

Re: New Broadband contract

3 Jul 2013 10:29:48

Mick Burrell

I expect it's a standard reply as if you were a new customer. I expect your router already has this information in it and is using it to connect you.

Re: New Broadband contract

4 Jul 2013 21:42:45

David Fleetwood

That's interesting Alan. We are with Plusnet and we have occasionally strayed over the 60GB allowance and have been duly hit in the pocket as a result - our son joining Netflix was the main culprit! It is useful to know they are prepared to be flexible on price and what you get for your money. I assume changing tariff hasn't resulted in a reduction in your download speeds?

Re: New Broadband contract

7 Jul 2013 11:44:56

Alan Cox

Thanks Mick. I am sure you are right (thank goodness and you) because I have noticed no change in the loading speeds, down or up.

That partly answers David's comment but to say a bit more about that: I too was on the 60 GB limit deal when I rang Plusnet with my unrelated question. Having answered that question, he asked "anything else?". So I asked if there might be a better deal. He suggested the 'no limit deal' which was £4.50 a month cheaper provided I stayed with them for a year.

Having been happy with Plusnet for well over a decade, I said I would like to go on this new deal. I had to ask him formally to arrange this which he did on the spot and I got the confirmation email the next day.

We have never got near the 60GB limit but my wife now has an iPad so who knows?! I should add that we are not on their 'Broadband + phone' deal which I have never looked into.

Feed