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iPlayer & Safari

Avatar Douglas Cheney
Since updating to 10.8.3 and the new Safari I find that I cannot watch anything on iPlayer. Has any one found this has happened. I can still play iPlayer on Chrome

Re: iPlayer & Safari

Avatar Lionel Ogden
Which version of Safari are you using? I am using 6.0.3 which is the latest available to me on Lion and iPlayer works fine. But then on Mountain Lion things may be different.

Re: iPlayer & Safari

Avatar Douglas Cheney
I am using Safari 6.0.3 and Mountain Lion. It worked perfectly until I upgraded to 10.8.3, now when I try to watch anything I get a blank screen.

Re: iPlayer & Safari

Avatar Douglas Cheney
I have reapplied the OSX 10.8.3 update and I still cannot get iPlayer to work. Any suggestions would be appreciated.

Re: iPlayer & Safari

Avatar Euan Williams
Hi Doug, this is just a hunch which I can't test here , but you may be able to. Using Mountain Lion 10.8.3 and Safari 6.0.3 (both the latest updates) here iPlayer works just fine.

Have you updated Adobe Flash Player lately (latest version at this moment is: 11.6.602.180
from http://www.adobe.com/downloads.

Apple have been known to put restrictions on out-of-date Flash installations to help prevent malware finding a way in, and Safari is Apple software. For Apple's security fixes, see for Mountain Lion 10.8.3 and for Safari 6.03

If this is a fix for you, let us know...

Re: iPlayer & Safari

Avatar Douglas Cheney
The Flash Player I have installed is version 11.7.700.146. I have tried to go back to 11.6 but cannot do it. Would this version not work on iPlayer. I can run iPlayer on Chrome alright, but not on Safari or Firefox.

Re: iPlayer & Safari

Avatar Eleanor Spenceley
Apple disables old (insecure) versions of Flash plug-ins therefore you need to keep with the latest version.

Chrome does not use the Flash plugin which you have installed since it is built into the browser.

In Safari, have you disabled plug-ins? If so, this will prevent the Flash plug-in from working.
Go to Preferences->Security: WebContent : Enable plug-ins. Do not enable the Java just beneath this option.

Re: iPlayer & Safari

Avatar Douglas Cheney
Thank you Martin I have checked what you suggested and the correct boxes are ticked and not ticked

Re: iPlayer & Safari

Avatar Eleanor Spenceley
Interesting thing:

http://get.adobe.com/flashplayer/?promoid=JOPDD says the latest Mac version is Adobe Flash Player 11.6.602.180 not sure how you've got a later (unreleased? beta?) version 11.7.700.146.

Even this link is saying there is no version > 11.6.xxx

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

I'd uninstall your version of Flash and reinstall 11.6.xxx

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

Re: iPlayer & Safari

Avatar Euan Williams
Thanks, Martin for that nugget about Chrome and Flash. I believe that Chrome keeps itself constantly updated (or not?). Martin's suggestion to chuck your existing (and weirdly version-numbered) Flash plug-in is good. If this makes you nervous put it in the trash (but don't throw it away yet), then restart Safari to download the latest Flash Player. It will probably require you to quit all browsers before you can install it.

I checked Adobe's download site just now (10.40pm, Sunday 24th March) and these are their current versions (hope this helps):

Flash Player
version: 11.6.602.180

Flash Player.plugin
version: 11.6 d602 (51,389,017 bytes)
in: /Library/Internet Plug-ins

Adobe AIR
version: 3.6.0.6090

Adobe Shockwave Player
version: 12.0.0.112

Note: if there is no "Download" button this appears to mean that the current version is the one you already have installed.

Re: iPlayer & Safari

Avatar Douglas Cheney
Thank you for all your replies. The Beta version came from Macupdate.com, I have tried to delete Flash player and reload the earlier one but it always comes up with an error message.

Re: iPlayer & Safari

Avatar Douglas Cheney
I have found the Flash uninstall program on the Adobe web site, ran it and reinstalled 11.6 and all seems to working now
 
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