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Re: Erratic download speed

Avatar Eric Jervis
So, John, Derek and Mick;
One deduces from all that that when we complain to BT they do something temporarily, but deny it. It might of course be something very labour-intensive, like a little Dutch boy with his finger in the dike: eventually, when the finger gets tired he removes it and we are back to square one.
I wonder if there is anything a fellow might do re. funny accents at call centres. We don't pay our service providers in rupees, do we? I think we are entitled to talk to someone who speaks our language as a native. I really don't care if some tree hugging clown calls me a 'racist'. I don't mind talking to Indians if I can watch their lips and hear all the frequencies of their voice, but the telephone doesn't give me that. I'm a bit old and a bit deaf; why should I have all this aggro?
Perhaps I'll write to the bounders.

Re: Erratic download speed

Avatar Trevor Hewson
Of course, what they really do is almost certainly very labour-unintensive, probably the equivalent of that well established fix for all IT ills, turning it off and on again - without bothering to find out what caused the problem in the first place.

I went through this for about 6 months a few years ago when the connection would just give up completely. Each time, after a couple of days and a few phone calls to my ISP, BT would 're-map the linecard' then, in anything from a week to a month, it would fall over again. There seemed to be no way to persuade them to look for the reason why the connection map was being corrupted. The attitude seemed to be "Your connection is working again now, what's your problem?"

So yes Eric, do persist and, as the frustration mounts, just remind yourself that at least it's nothing personal - we all seem to get the same treatment!

Re: Erratic download speed

Avatar Eric Jervis
Thank you Trevor,
I'm down again to 104 kB/s so I needed cheering up a bit! I'm going to have a bit of lunch, cup of tea etc., and try to blag BT into testing my line again.

Re: Erratic download speed

Avatar Mick Burrell
Plus Net will help - bring them in on it too.

Re: Erratic download speed

Avatar Eric Jervis
Hallo Chaps;
I've been away from the computer for a few days as neither the wife nor the daughter are any good at do-it-yourselfing.
And whilst away I've had to revise my opinion of Indians on helplines.
What happened was......I got up one morning at 5.30 as I realized that the night storage heaters were cold, checked the hot water tank which was also cold, spent some considerable time bypassing the thermostat on that, which involved a lot of grovelling on the floor in a painful attitude, to no avail, eventually realized that the entire Economy 7 fusebox was dead, struggled to find a phone number for Scottish Power, and spoke to two women with an Edinburgh accent who spoke very quietly and were barely intelligible, before finally getting something done about it.
A few hours later I was phoned by an Indian woman from BT trying to sort out my landline problem. She spoke very clearly and was easy to understand, so I've concluded that India has regional accents and she comes from the good part. On the other hand, I will never intentionally ring anyone in Edinburgh.
Since my initial moan my download speed has improved somewhat and I shall wait for another disaster before contacting Plusnet.
I had some junkmail from BT advertising their new super duper fibre optic hyperspeed broadband, and went to their website to enquire about it. It's not for my postcode area unfortunately BUT: the site had the audacity to inform me that the fastest speed I can expect from the current setup is a measly quarter of a megabite!

Re: Erratic download speed

Avatar Gordon Clyne
I think the only thing to do is believe in karma. The nicer you are to the people around you the faster your Internet connection will be. Where do you live? When you go for walks, examine the countryside around you for (grey) boxes within 5,000 yards of your house either on the ground or up telegraph poles, ( good binoculars needed for the poles) and note any brand names of providers. Plot by proximity and ease of access, and see what results you get. It's your only hope Obi Wan.

Re: Erratic download speed

Avatar Eric Jervis
You are a one, Gordon; may the force be with you!

Re: Erratic download speed

Avatar Mick Burrell
If you had a lisp, would you say "May 4th be with you"? OK, I'm leaving!

Re: Erratic download speed

Avatar Eric Jervis
Yeth

Re: Erratic download speed

Avatar Gordon Clyne
And for those of you with a midlife crisis, may the porsche be with you.
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