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Mail keeps crashing

Avatar Michael Corgan
There was some discussion about this problem with those of us clinging grimly to High Sierra. I found this fix online - it may even work on other OS's. I have followed the instructions and am now waiting to see if it works. Here is the link: https://appletoolbox.com/mail-keeps-crashing-on-macos-high-sierra-fix/#Fixes_For_When_Mail_Keeps_Crashing_on_macOS_High_Sierra

Re: Mail keeps crashing

Avatar Drew McFarlane
Please keep us informed???

I'm still trying to find an explanation as to why some of my regular emails on occasions, go straight into "Junk".

Re: Mail keeps crashing

Avatar Michael Corgan
Looking on line Drew, it seems that this problem is not aimed just at you! Something has been changed by Apple causing Mail to misbehave and plenty of pepople are really cross about it - but there has been no solution that I could find.
I guess you will have to wait for Apple to cure th problem.

Re: Mail keeps crashing

Avatar Michael Corgan
The fix to stop Mail crashing hasn't worked... One more joy of computing!

Re: Mail keeps crashing

Avatar Roy Rainford
I am having the same problem - frequent crashes whilst preparing a message. Fortunately the message is saved. Am using High Sierra. When a pop-up appears saying, "Mail quit unexpectedly" and I click the option to Report, the pop-up vanishes and I don't see how I can give Apple feedback.

Re: Mail keeps crashing

Avatar Mick Burrell
I'm not sure Apple would be interested any more.

Out of interest, did this happen when High Sierra or Mojave was the current OS? I assume not as you're only now mentioning it. (High Sierra was released in September 2017 - have you had issues ever since you upgraded to it?)

Re: Mail keeps crashing

Avatar Roy Rainford
Have been on High Sierra from soon after it was released. Had occasional crashing since then but not enough to cause concern. Seems to be more frequent Mail crashing during the past month. Can accept it in view of low Mail usage and the fact that crashed messages are automatically saved.

Re: Mail keeps crashing

Avatar Michael Corgan
I switched to using Mail when I changed ISPs last October. Crashes were not a problem initially, but have grown in frequency recently. Looking online this problem has occurred in the past - but the fix that I found (see link above) was posted recently. Shame it didn't work. There was another suggestion to use if Mail wouldn't open, but that hasn't worked at all! If someone can show me how to set up my iCloud address in old-fashioned Entourage, that would be worth trying!

Re: Mail keeps crashing

Avatar Roy Rainford
Due to the crashes, I am starting to consider an alternative app to Mail. 'Spark" seems to be one option so I would be interested in any comments on this or other options.

Re: Mail keeps crashing

Avatar Mick Burrell
As it's a recent thing for both of you, have you had any updates to Mail recently or any to the OS itself? Something must have changed somewhere to make it start crashing as it used to be OK. (It's a while since I use High Sierra but I don't remember Mail ever crashing but then I moved to Mojave when it launched.)

Re: Mail keeps crashing

Avatar Roy Rainford
Have checked the App Store and there were no updates during the last 30 days. The OS version is 10.13.6 and the Mail version is 11.5.

Re: Mail keeps crashing

Avatar Drew McFarlane
For what it is worth, on my wife's MacBook Air and my MacBook Pro we are running 10.13.6 with Mail on 11.5 and have no crashes.

Re: Mail keeps crashing

Avatar Michael Corgan
Got nowhere with Apple SUpport. They don't offer support for old geysers - sorry old Macs, and my iMac definitely belongs to that category. I was advised that Mail will work perfectly if I update to Catalina - the only way I can get my iMac that high is with a ladder. However, as Mail was also playing up on my MacBook Pro running El Capitan, I am updating to that and hoping it won't torpedo any of the apps I use. Mind you, I'd love to see Appleworks running in 64-bit mode.

Re: Mail keeps crashing

Avatar Derek Wright
Try Thunderbird, it runs very well and is reliable.

Re: Mail keeps crashing

Avatar Roy Rainford
Thanks Derek. I have installed Thunderbird and "so far so good"👍

Re: Mail keeps crashing

Avatar Michael Corgan
Very impressed with the functions shown in Thunderbird's latest version. However in trying to set up my existing email accounts I fell at the first hurdle as I am not sure what the password might be for my iCloud address. I have tried my Apple id password and it has been rejected. I have an uncomfortable feeling that I won't get by with the other two accounts either...

Re: Mail keeps crashing

Avatar Mick Burrell
The password for iCloud email is your Apple ID password. Try logging in to iCloud.com in a browser (delete any password offered by the browser and type in manually) to prove you're using the correct Apple ID password.

Re: Mail keeps crashing

Avatar Andrew Kemp
If you have two-factor authentication enabled on your Apple ID then the password when using a third-party email client (such as Thunderbird) for iCloud email is not your Apple ID password.

In this case you must instead generate an application-specific password for use in your email client from your Apple ID account page.

See: Using app-specific passwords for details.

Re: Mail keeps crashing

Avatar Lionel Ogden
I am using Catalina and I find that Mail is not as stable as it was. It takes ages to load and occasionally gives up trying to load altogether.

Re: Mail keeps crashing

Avatar Mick Burrell
Andrew - I don't have an issue so haven't investigated thoroughly but whilst I appreciated you can generate an application specific password, I don't read that page that you have to. I read it as a method of maintaining extra security rather than compulsory. But in light of Michael's experience, perhaps it is (assuming he's got his Apple ID password correct (sorry Michael 😉))
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