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Excellent support from Apple

Avatar Mark Ford
I was having trouble synchronising the Calendar entries on my Mac, iPad, iPod Touch & the Cloud - so much so that I couldn't rely on them at all. [All on the latest OSes]
I hunted about on the net but got nowhere so I went to https://getsupport.apple.com, made the appropriate selections, filled in the form and they phoned me in about 4 minutes.
For the next couple of hours the patient, non-judgmental bloke at Apple took me through a host of possibilities [several took a while to sync as my internet link is not the fastest] and in the end he solved it.

Brilliant free service from Apple.

Re: Excellent support from Apple

Avatar John Surtees
Out of interest Mark, is your Apple kit new, or have you got Applecare? Seems like wonderful service if not.

Re: Excellent support from Apple

Avatar Mark Ford
Yes remarkable John - All my kit is oldish - - out of any sort of warrantee except the Touch which is a year old - I don't have Applecare.
I guess it is the service they were supporting rather than any of the kit.

Re: Excellent support from Apple

Avatar John Surtees
Interestingly, over the weekend, Joy had a problem with her new iPhone. When going to Music, it wouldn’t clear the Music opening screen, so she couldn’t select any Artist, Track, etc. So we used the support service using what I believe they call Live Chat. It worked like a dream. Very impressive service.

I find the advantage of Live Chat, is that no matter what nationality the person on help desk has, there is no problem with strong regional accents as all you are doing is typing your questions and responses. We were even able to send a screen shot during the conversation.

As you said Mark, a “Brilliant free service from Apple”.
 
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